FAQ's
Returns & Refunds
We accept returns on faulty items within 30 days of purchase.
We do not accept returns for change of mind or if product descriptions weren’t read carefully.
- Items must be unused, in original packaging, and include proof of purchase.
- The buyer is responsible for return postage.
- Once we’ve received and inspected your return, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 5 business days.
- Personalised and sale items are non-refundable unless faulty.
- To request an exchange for a faulty item, please contact us at hello@littleplaytribe.co.uk.
Shipping & Delivery
We aim to dispatch orders within 3–4 working days.
Shipping options at checkout include:
- 1st Class Post (usually next day)
- 2nd Class Post (3–5 days)
- Next Day Courier (quicker than post, but not guaranteed next-day delivery)
Need it urgently? Drop us a message—and we’ll always do our best to help.
Playdough Care
Our playdough lasts approximately 6 months when stored in the original tin, kept in a cool, dark cupboard (not refrigerated).
Open within 3 months to allow it to air—this helps prevent condensation and extends freshness.
Many customers report their dough lasting over a year with proper care!
Tips:
- Dough feeling dry? Add a drop of water and knead it back to life.
- White spots? They’re salt crystals—warm hands and kneading will dissolve them.
- Wipe surfaces before play to avoid crumbs or mould spores potentially forming.
Ingredients & Allergens
All products are vegan and cruelty free.
We use high-quality, food-grade ingredients including:
- Wheat flour (contains gluten)
- Salt
- Natural oils & touch safe fragrance scents
- Organic Cocoa powder (in chocolate playdough – may contain traces of milk)
While we aim to be allergen-aware, please note that all products are made in a kitchen that handles wheat, gluten, soy, cocoa, and cornflour.
Child Safety
While our playdough is designed to smell great – it is not meant for human consumption due to high salt content.
Some products include small parts, making them unsuitable for children under 3 years of age. Always supervise young children during play.
Handmade,plastic freeplaydough tins, sustainablesensory dough kitsandeco party bag fillersdesigned to spark imagination.
