FAQ's

Returns & Refunds

We accept returns on faulty items within 30 days of purchase.
We do not accept returns for change of mind or if product descriptions weren’t read carefully.

• Items must be unused, in original packaging, and include proof of purchase.
• The buyer is responsible for return postage.
• Once we’ve received and inspected your return, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 5 business days.
• Personalised and sale items are non-refundable unless faulty.
• To request an exchange for a faulty item, please contact us at hello@littleplaytribe.co.uk.

Shipping & Delivery

We aim to dispatch orders within 3–4 working days.
Shipping options at checkout include:

• 1st Class Post (usually next day)
• 2nd Class Post (3–5 days)
• Next Day Courier (quicker than post, but not guaranteed next-day delivery)

Need it urgently? Drop us a message—and we’ll always do our best to help.

Playdough Care

Our playdough lasts approximately 6 months when stored in the original tin, kept in a cool, dark cupboard (not refrigerated).
Open within 3 months to allow it to air—this helps prevent condensation and extends freshness.
Many customers report their dough lasting over a year with proper care!

Tips:

• Dough feeling dry? Add a drop of water and knead it back to life.
• White spots? They’re salt crystals—warm hands and kneading will dissolve them.
• Wipe surfaces before play to avoid crumbs or mould spores potentially forming.

Ingredients & Allergens

All products are vegan and cruelty free.

We use high-quality, food-grade ingredients including:

• Wheat flour (contains gluten)
• Salt
• Natural oils & touch safe fragrance scents
• Organic Cocoa powder (in chocolate playdough – may contain traces of milk)

While we aim to be allergen-aware, please note that all products are made in a kitchen that handles wheat, gluten, soy, cocoa, and cornflour.

Child Safety

While our playdough is designed to smell great – it is not meant for human consumption due to high salt content.

Some products include small parts, making them unsuitable for children under 3 years of age. Always supervise young children during play.